Thanks for choosing Jiobit to keep your family safe! Unfortunately, your first-generation Jiobit's connectivity may have been impacted by T-Mobile's scheduled shutdown of their 3G network.
To continue using your service, we recommend you upgrade your device. The newest Jiobit Smart Tag offers better cellular coverage (LTE-M coverage), better battery life, greater accuracy and timeliness of notifications, as well as new accessories. We are happy to provide a discount on a new Jiobit device when you upgrade by August 1, 2022.
< Upgrade Now >
Whether you choose to upgrade or not, rest assured that you will not be charged any subscription charges for your first-generation Jiobit in the month of July. Our team has refunded any July subscription charges for your first-generation Jiobit back to you.
You may also cancel your subscription without any penalties, and we will provide a prorated refund on any unused portion of your prepaid subscription, if applicable. We will be canceling all subscriptions for first-generation Jiobits on August 1, 2022.
Your Friends at Jiobit