Jiobit offers a 30-Day Satisfaction Guarantee return policy for any Jiobit device purchased directly from our site. Unfortunately, this offer doesn’t include Amazon purchases or devices bought in physical retail stores.
You have 30 days from its date of delivery to return your Jiobit. Follow these steps to complete your return for a full refund:
1. Request your Return Merchandise Authorization by selecting the Submit a Ticket on this screen.
2. Once your return request has been processed by our team, you will receive a confirmation email and a prepaid USPS shipping label.
3. Pack your undamaged Jiobit and accessories in its original packaging. If you don’t have the original packaging, just pack your items in any cardboard box and attach the new shipping label.
4. Drop off your package with the USPS within 5 business days of receiving your shipping label.
5. Receive a full refund minus the return shipping fee of $5 within 7-10 business days of Jiobit receiving your return.
Depending on your financial institution, your refund can take up to 14 business days to post to your original payment method.