Signing In For The First Time
After downloading the Jiobit for Families App from either the Apple iOS App Store or Google Play Store, you’ll want to open the app and create your account. The first step is to select a Google, Facebook, Apple sign in, or email account that you want to use. We recommend saving the email and the app password in a password app or writing this information down. If you sign out of the app the same email and password will need to be used to log in again.
The screens in this guide are based on the Android operating system. iOS screens may differ.
Once these steps are completed, you'll be prompted to enter your phone number to authenticate your account. If you've been invited by another user to join their Care Team, select that option and sign-in instead.
Once you enter your account information a text message with a 6-digit verification code is issued. iOS users will need to enter the 6-digit code to ensure the phone you are using is the one you registered with. For Android users, this code will be entered automatically for you.
iOS phone number and verification screens.
Android phone number and verification screens.
Create Your Profile
Once the account is verified, the app will prompt you to create a profile and also ask for parental consent to use the Jiobit and Jiobit App. Before pairing the Jiobit, Location Access will need to be enabled on your smartphone for the app. This is important so the Jiobit can Bluetooth connect and continue with the setup.
If the Jiobit was purchased through a retailer such as Amazon or Target the app will prompt you to scan the QR code on the back of the Jiobit. This is to ensure that a subscription is created and the Jiobit is linked to the account.
IMPORTANT: Smartphone Location Services Setting
You must allow the Jiobit App to access your phone’s location services settings. This is used to help with proper location accuracy and alerts. You need to make sure your phone’s location services are turned on and you give access to Location Services to the Jiobit App.
iOS: Settings > Privacy > Location Services
Android: Settings > Security & Location
*Some Android phones may have different setting menus where Location is listed. You can press the search button in settings and search for "Location" to find the setting.
Choose Your Subscription Plan
Once your profile is created and your Jiobit is added you need to select your subscription plan. Your Jiobit subscription keeps you connected to your child whether they’re across the street or across the globe. Jiobit stays connected through a dedicated hybrid cellular network that connects to the strongest signal for your location. Cellular data enables the delivery of location updates to your smartphone.
After you select your plan continue to checkout. Once the payment is processed the Jiobit service will be activated.
If you are not the cardholder or were gifted the product, you will need to reach out to our team via support.com or in-app chat. We will verify that you are an authorized user and collect some account information from you. Once completed, we will grant access to the app.