A faulty power supply may be the cause of an unsuccessful reset and most battery issues. Before resetting your Jiobit, check to make sure all charging components are working. Plug in a micro USB-compatible device to the cable and power block to test the power supply.
Remove all accessories from the Jiobit prior to a hard reset.
How to hard reset your Jiobit:
1. Turn Bluetooth OFF on all smartphones in the Care Team within a 30ft radius of the Jiobit.
2. Plug the USB cable of the Jiobit charging dock directly into a USB port of a computer.
3. Locate the button ( birdie logo) on the gray side of your Jiobit and press and hold for 30 seconds.
4. Place your Jiobit on the charging dock and let the device fully charge overnight.