If the Jiobit is in a poor coverage area or something is blocking the signal to the device, the app may display the message CONNECTING TO JIOBIT. While the Jiobit works to establish an updated location, it will display the last known location reported to our servers.
Due to the risk of signal interference, we recommend that you keep the Jiobit device away from:
- Metal objects (like dog tags or belt buckles)
- The underside of your cat or dog (we recommend placement clipped onto a harness)
- Heavy layers of clothing
- The depths of a backpack or purse
It’s also extremely important to make sure the Jiobit is positioned correctly in order to avoid interference and unnecessary battery drain. Position the grey side of the Jiobit outwards and clear of obstructions (i.e., not hidden deep within a backpack or under a pet’s neck). Need more attachment options? Browse our available accessories.