Under our Worry-Free Warranty, Tile warrants to our Premium and Premium Protect subscribers that your Tile device(s), model year 2018 or newer (“Covered Device”) will be free from defects in materials and workmanship for a period of three (3) years from the time of purchase (the “Worry-Free Warranty Period"). Our Worry-Free Warranty also applies if your Covered Device has failed or has limited functionality due to damage resulting from an accidental or unintentional event or if your battery dies prematurely. If, during the Worry-Free Warranty Period, a defect in the Covered Device arises or if your Covered Device is damaged and it loses its functionality, Tile will, at its sole option and subject to applicable laws replace it with a new or refurbished product of the same or similar model, subject to the terms set forth in these Worry-Free Warranty Terms and Conditions.
Replacement of your Covered Device under the Worry-Free Warranty is limited to one (1) replacement per Tile product that you own per year during the Worry-Free Warranty Period.
This Worry-Free Warranty does not apply in situations where:
- your Covered Device is lost or stolen;
- your Covered Device shows normal wear and tear, is scuffed or has minor cosmetic damage that does not impact its functionality;
- your Covered Device is damaged by reckless, willful or intentional conduct;
- If your Covered Device was purchased more than 3 years prior to the date of the claim;
- you purchased the Covered Device from unauthorized resellers;
- the instructions for use and activation of the Covered Device are not complied with.
Claims process. To obtain remedies under this Worry-Free Warranty, Tile must receive your claim before the end of the Worry-Free Warranty Period. You may be required to return the Covered Device to Tile and, in such case, must obtain a Return Material Authorization ("RMA") from Tile and return the defective Covered Device to the address specified by Tile in connection with the RMA. Tile will provide you with a return envelope in order for you to ship the Covered Device to Tile. By sending the Covered Device, you agree to transfer ownership to Tile. Tile may not return the original Covered Device to you. Tile warrants that any repaired or replaced Covered Device is covered under this Worry-Free Warranty for the remainder of the original Worry-Free Warranty Period. If the claim is justified based on this Worry-Free Warranty, Tile shall bear the cost of shipping the repaired or replacement Covered Device to you. Any product returned to Tile without a valid warranty claim or without a RMA may be rejected, returned at sender’s cost (subject to prepayment) or disposed of in Tile’s sole discretion. In situations where Tile provides a replacement Covered Device to you under this Worry-Free Warranty, Tile may choose to disable or ‘brick’ the defective Covered Device so that it will no longer be usable on the Tile network.
To obtain an RMA from Tile, please follow the instructions outlined here.
Your Responsibilities. In addition to the other requirements set forth in these Terms and Conditions, as part of the claims process you may be required to provide:
- proof of purchase for the Covered Device;
- your account information and information related to your Covered Device;
- information relating to the damage of the Covered Device and the failure it is experiencing; and/or
- photos of the damaged or defective Covered Device.
Limitations. This warranty is in addition to any rights you may have under applicable law including the Australian Consumer Law (ACL). If you believe you are entitled to a remedy under the ACL or other local law, please contact support at www.support.thetileapp.com. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCTS ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.
Tile’s Lost and Found Labels are not considered a “Covered Device” and are not subject to this Worry-Free Warranty. The warranty applicable to Lost and Found Labels can be found here.