Your Tile Premium subscription includes many benefits including an automatic annual shipment of replacement batteries for your Tiles with replaceable batteries. To learn more, click here.
What countries can Tile ship Premium replacement batteries?
Currently, we can ship Premium battery replacements to the following countries:
United States (50 states and Puerto Rico)
Canada (some postal codes excluded)
Excludes: To view the current list of postal codes in Canada we are unable to ship Premium replacement batteries due to shipping regulations, click here.
Excludes: Croatia, Malta, and Cyprus
Excludes: New Zealand
What if Tile doesn’t ship batteries to my country?
We sincerely apologize for the inconvenience, our Customer Care team is happy to discuss the options available to you. As a Tile Premium member, you can text our Care team through the Tile app by tapping the gear icon on the top right corner of your Tile app. Once you are on the Settings screen, look under the Premium section and tap on Contact Premium Support by SMS to begin texting. If you would rather email our Customer Care team, you can get started here.