Your Tile Premium or Premium Protect subscription includes many benefits including an automatic annual shipment of replacement batteries for your Tiles with replaceable batteries.
Currently, we can ship Premium battery replacements to the following countries:
United States (50 states and Puerto Rico)
Canada (some postal codes excluded)
Excludes: Refer to the current list of postal codes in Canada we are unable to ship Premium replacement batteries due to shipping regulations.
Excludes: Croatia, Malta, and Cyprus
Excludes: New Zealand
If Tile doesn’t ship batteries to your county
We sincerely apologize for the inconvenience and our Customer Care team is happy to discuss the options available to you. As a Tile Premium or Premium Protect subscriber, you can text our Care team through the Tile app. On the home screen, tap Settings (gear icon) at the top right corner. Scroll down to the Premium section then tap Contact Premium Support by SMS to begin texting.