Tile has partnered with Scalefast to bring you a seamless checkout experience. For questions or to manage your Scalefast My Orders information, keep reading below. For more information about your Tile account used to manage your Tiles, please visit our Help Center.
Why is my transaction labeled as Scalefast on my bank statement? Shouldn't it be Tile?
Scalefast is a Tile trusted partner and the authorised vendor of the products on the official Tile Store website. By purchasing products from this website, you enter into an agreement with Scalefast SA. Therefore, on your bank statement, your transaction will not be labelled Tile, but Scalefast SA.
If your payment method is in a currency other than the one on the store you are ordering from, we will always use the official exchange rate at the time of your purchase. This also applies for possible refunds if an order is cancelled or returned. Please note that we do not assume part or full responsibility for exchange rate variations or possible currency exchange fees from your bank, therefore we will not compensate for such.
Which payment methods can I use?
Generally we accept verified PayPal accounts and the following banking cards: Visa Debit, Visa Credit, Visa Electron, MasterCard Credit, MasterCard Debit, Giropay, Sofort, Paypal, Discover, and Apple pay. You may also pay with American Express through the PayPal website.
Note: The available payment methods depend on the country in which the order is placed, so not every payment method will be available in every country due to laws, regulations and restrictions from both the country and/or the payment providers. All available options are always shown on the website before placing the order. If your preferred payment method is not available, we recommend to then choose one of the other payment methods offered.
Which currencies can I pay with?
Payments on the European stores are taken in Euros, except for those non EU members countries, and/or those EU members who have not adopted the common Euro currency, i.e. United Kingdom, Sweden, Norway, Denmark and Switzerland.
All transactions will be processed, recorded, reimbursed and accounted for in the currency you used for your purchase.
When will the payment be debited from my account?
Your account will be charged immediately once your order is confirmed.
Do I need to pay additional taxes when I check out?
Prices on the Store may be subject to change, and you may be required to pay for country specific taxes upon checkout.
Please contact your local tax office for further information.
I'm having trouble with my Paypal payment, what can I do?
We suggest you make sure you are using a verified PayPal account and if so check your balance on your PayPal account. Please note that we do not accept payments by eCheck.
Do the customer personal information, payment information and addressee details need to be the same?
The customer account details, the card information and addressee do not necessarily need to correspond. You may pay with someone else's card and/or send your order to a third party.
You offer to save my card details, what does this involve?
We use SSL (Secure Socket Layer) encryption technology for your transactions. Your banking information is not stored by Scalefast. Banking information is stored by the Payment Service Provider only if you have selected the option of saving a credit/debit card to your name, for future use during check out. Therefore, Scalefast does not have access to private banking details and credit history at any point. To prevent abuse and fraud, Scalefast only stores your address and the transaction time and date. This data remains strictly confidential.
My payment attempt has failed multiple times, how can I purchase my product?
If your attempts to place an order have failed repeatedly, we recommend using a different payment method. Also, we recommend you contact your bank to make sure they aren't blocking the payment from going through.
You may also visit our page on Payment Verification here.
If you are still having issues placing an order, please contact our Customer Service Team by clicking below on 'submit a request’.
An error occurred during my payment, what should I do?
If an error has occurred during your payment, first check if you have received your order confirmation email; make sure to check your Inbox, your Spam /Junk Email folder, and if you are using Gmail, also check your Promotions Inbox.
If your payment went through successfully, you should have received the standard order confirmation email. If you signed up for My Orders, you can login and click on Order History to see if the order is listed.
If you do not receive an order confirmation email within 30 minutes after placing the order, check your spam or unwanted emails folder.
Most importantly if the payment is not shown on your bank statement and the order is not listed in your "Order History", please try placing the order again or contact our Customer Service Team by clicking below on 'submit a request’.
Should you continue to have problems placing the order, please contact our Customer Service Team by clicking here on submit a request.