Premium Protect is brought to you by Tile in partnership with Cover Genius Warranty Services LLC (Cover Genius) via its platform on XCover.com (XCover).
For a complete list of our partner's Terms and Conditions, you can visit this link.
Who is XCover.com?
XCover.com is Tile’s protection partner responsible for the agency licensing and administration of the protection plan and end-to-end claims and policy management. XCover has been chosen for it’s award-winning and patent-pending claims technology. XCover’s parent company Cover Genius, is widely recognized within the global insurance and fintech industries and it was ranked #1 in the Financial Times list of fastest growing companies with an average 4.8 out of 5 stars from thousands of reviews on Google and Trustpilot.
XCover’s partner for Tile is Fortegra Financial Corporation (“Fortegra”), a leading international warranty and insurance provider and subsidiary of Tiptree Inc. (“Tiptree”).
How does it work?
Basic Reimbursement is included when you register your Tile within 30 days of the Tile’s activation. If your Tile can’t be found, you’ll receive $25 per lost Tile. Basic Reimbursement is currently only available for the first year following your Tile’s activation.
Premium Protect allows you to protect multiple items and multiple Tiles that you registered, up to the value of $1,000. You can make unlimited requests in a 12 month period, up to the limit of $1,000.
Premium Protect renews at the end of each 12 month term (we’ll notify you in advance) and there’s no additional fees. Basic Reimbursement is only available for your Tile’s first year following activation.
Reimbursement is not permitted for some items including antiques, firearms, medications and currency. View the full Item Reimbursement list or register a Tile to get started.
There are also some time limits:
- You can only make a request 30 days after registering your first Tile.
- If the Tile Network finds your item, there’s a waiting period 7 days between starting a request and submitting for reimbursement. This allows you to recover the item.
- If you cannot recover it, Tile will send an email with a link to complete the reimbursement process via XCover.com.
- Unfortunately you cannot make a request if the registered item has not transmitted a signal for 60 days. This ensures your Tile’s battery is operational, permission settings are correct, and there’s a recent signal.
Once you’ve submitted your reimbursement request, it will be handled through XCover.com. Your request status can be viewed at any time at www.xcover.com/en/claim.
Please note that once your reimbursement request has been submitted, approval and payout will take up to 6 business days. Payment will be delivered via ACH direct deposit. PayPal option coming soon.
To check the status of your reimbursement or if you need additional help, please go to https://www.xcover.com/en/contact-us.
What information is shared with XCover?
When an item is declared lost by the Tile Community, your item details (photos, purchase price, make & model and, in some cases, proof of purchase, request status), Tile details (last seen date), personal details (email address, name, address and phone, preferred payment details), policy details (warranty level) and support requests will be transferred to XCover for the purpose of warranty administration and fulfilment as outlined at https://www.xcover.com/en/privacy-policy.