If you can’t find your eligible items, we reimburse you.
Note: Basic Reimbursement is available in the U.S. only.
How Basic Reimbursement Works
As a Tile customer, you can register Tiles for a one-time reimbursement of up to $25 per account if your item is lost.
Basic Reimbursement is included with all Tiles activated after October 2nd, 2020. Just make sure to register each eligible Tiled item within 30 days of activation.
Want more than $25? Click here to learn about upgrading to Item Reimbursement with Premium or Premium Protect.
We partner with XCover.com to provide you even greater peace of mind. Learn more about XCover.com by Cover Genius.
Register your eligible Tiled item for Basic Reimbursement
- Activate your Tile.
Note: You must complete the registration steps below within 30 days of activating your Tile to be eligible for reimbursement. - Select the Tile you’d like to register.
- Scroll down to and select More Options.
- Under Actions, select Basic Reimbursement.
- Follow the instructions and accept the terms and conditions to enroll.
- Tap Done.
Repeat the steps for each of your Tiles.
Check your Tiles for Basic Reimbursement registration
- On the home screen of your Tile app, select the Tile you wish to check.
- Scroll down to and select More Options.
- Scroll down to Basic Reimbursement. You should see the word On.
- If you don't see the word On, you'll need to register that Tile. Make sure that you activated the Tile in the last 30 days. If you activated the Tile more than 30 days ago, you will not be able to register the item.
Submit a Basic Reimbursement request
There is a 30-day waiting period per account after you register your first Tile before you can submit a reimbursement request.
Unfortunately, you cannot make a request if the registered item has not transmitted a signal for 60 days. This ensures your Tile’s battery is operational, permission settings are correct, and there’s a recent signal.
- In the Tile app, select the eligible Tiled item that you wish to submit a Basic Reimbursement request for.
- Scroll down to and select More Options.
- Under Actions, select Basic Reimbursement.
- Select Reimburse Me.
- If your Tile is still giving location updates, the app displays a message that there is a 7-day waiting period to allow you to recover your item and that you will be notified when you can finish your request. Tap Continue.
- If there have been no location updates from your Tile in the last 7 days, your request will go through immediately.
- Wait for an email from XCover.com. It will be sent within 3 days.
Basic Reimbursement Details and Important Information
Eligibility
You need a working Tile to be eligible for Basic Reimbursement. A working Tile means the Tile has a working battery and is sending location updates at the time of registration. You must register your eligible item for Basic Reimbursement within 30 days of activating the Tile.
Eligible items are not eligible for reimbursement if the Tile battery is dead or the Tile is not sending a signal. Your Tile needs a new battery if your Tile app shows a low battery notification for that Tile. Please also check your permission settings for Tile.
You may register as many Tiles as you like, but you can only submit one claim for item reimbursement up to $25, once this claim is made, even if the $25 limit is not met, you will no longer be eligible to register or submit claims on basic reimbursement for any Tiled items on your account.
If you don't meet the above eligibility requirements, you will not be able to register your item for Basic Reimbursement.
Tile Item Reimbursement is a warranty that the Tile device will operate as described and it does not cover Tiled items that were stolen or items located through the Tile Network that cannot be safely retrieved (for example, Tiled keys lost on a freeway).
Items excluded from reimbursement
- Illegal items, including illegal drug paraphernalia
- Prescription and non-prescription drugs and related paraphernalia
- Controlled substances
- Alcohol
- Firearms, explosives
- Money, currency, monetary instruments, securities and commercial papers
- Antiques, jewelry (including watches), fine art
- Motor vehicles, ATVs
- Contents of bags and wallets
- Living things, including people, plants and pets
- Drones
- Products not retrievable in water over 2 feet in depth
Coverage Period
Eligible Tiled items are covered under Basic Reimbursement for 12 months following the date you registered your item.
Basic Reimbursement and Premium Item Reimbursement
Basic Reimbursement and Premium Item Reimbursement are separate warranties, and cannot be combined. Once you upgrade to Premium Item Reimbursement, you’ll no longer be eligible for a $25 Basic Reimbursement. Learn more about XCover's coverage policy for Basic Reimbursement.
Waiting Period during Basic Reimbursement Request
If you’re trying to submit a reimbursement request and are advised that there will be a 7-day waiting period, your Tile is still giving location updates. This ensures you have time to find your item before proceeding with a reimbursement request. If there are any location updates within the 7 days, the holding period doesn’t start over. Once the 7 days are up and you’re still unable to retrieve your item, you can submit your request.
There is no waiting period if there have been no location updates from your Tile in the last 7 days. Your request will go through immediately.
Payment Method
You will receive Basic Reimbursement payments via ACH direct deposit.
If you have questions or are having issues with your reimbursement, contact XCover.com at https://www.xcover.com/en/contact-us.