If we can’t find it, we reimburse you.
How it Works
If Tile can’t find your things, we reimburse you $25 per Tile.
Basic Reimbursement is included with all Tiles purchased and registered on or after October 13th, 2020. No need to be a Premium member! Just make sure to register each Tile within 30 days of activation.
Want more than $25? Click here to learn about upgrading to Item Reimbursement with Premium Protect.
How to Register your Tiles for Basic Reimbursement
You can sign up for Basic Reimbursement by following the steps below:
- Activate your Tile.
- Select the Tile you’d like to register.
- Please note: if you have multiple Tiles to register for Basic Reimbursement, you’ll have to do so individually.
How to submit a Basic Reimbursement request:
- Open up the Tile App
- Select the Tile card for your item.
- Select Basic Reimbursement from the options below.
- Select Reimburse Me.
- Please note: If your Tile is still giving location updates, there is a 7 day waiting period to allow you to recover your item!
Reimbursement Details and Important Information
You need a working Tile to be eligible for reimbursement, and you can begin a reimbursement request 30 days after a Tile has been registered. Tiles must be registered for Basic Reimbursement within 30 days of activation. Tiles purchased prior to October 13th, 2020 are not eligible.
Tiles are also not eligible for reimbursement if the battery is dead or Tile is otherwise not sending a signal. You can check if your Tile’s battery needs to be replaced by opening up your app, and seeing if there is a low battery notification on your Tile. Please also check your Permission Settings for Tile; you can find a list of required permissions here.
If your Tile was in working condition but there have been no location updates in the last 7 days, your request will go through immediately.
If your Tile is sending location updates, there will be a 7 day waiting period before your request is updated to give you more time to be able to find and retrieve it. Don’t worry- if there are any location updates within the 7 days, the holding period doesn’t start over! Once the 7 days are up, you can submit your request. As a reminder, you can begin a reimbursement request 30 days after registration.
Why do I have to wait 7 days?
If your Tile is sending location updates, there will be a 7 day waiting period before your request is updated. We want to give you enough time to be able to find and retrieve your things!
If there are any location updates within the 7 days, the holding period doesn’t start over. Once the 7 days are up, you can submit your request if you’re still unable to retrieve your item.
How can I tell if my Tile is registered for Basic Reimbursement?
It’s easy! Just look for the shield icon on the home screen of your Tile app. If you don’t see it on the Tile card, you’ll need to register the Tile to receive the benefit.
How are reimbursements paid out?
Payment will be delivered via ACH direct deposit. PayPal option coming soon!
Why can’t I sign up for Basic Reimbursement?
You must sign up for Basic Reimbursement within 30 days of purchasing and activating your Tile. Only Tiles activated after October 13th, 2020 are eligible. You must also have a working Tile with a functioning battery, and the required permissions need to be enabled on your device. Check out this article to learn more.
Should I sign up for both Basic Reimbursement and Premium Protect?
Yes! Basic Reimbursement and Premium Protect are separate warranties. You should sign up and register your Tiles under both, where eligible, to receive full benefits.
What happens to Basic Reimbursement if I sign up for Premium Protect?
Basic Reimbursement and Premium Protect are separate warranties, so you should sign up for each individually. You’re eligible for a $25 reimbursement under Basic Reimbursement, as well as up to $1000 reimbursement per year across all your registered Tiles for Premium Protect. Make sure to register your Tiles individually for each, and submit your requests separately. Here is more information: Basic Reimbursement and Premium Protect.
What if I’m having an issue with my reimbursement?
If you have questions or are having issues with your reimbursement, contact XCover.com at https://www.xcover.com/en/contact-us