Tile collects location data exclusively for accurate finding. We don't share data unless you ask us to, and we won’t sell this data or use it for advertising purposes.
Required for both iOS and Android:
Setting up your required permissions and settings
Notification Banner
Tile makes it easy to enable necessary settings or permissions if they are not set up properly.
- Open the Tile App
- Select Enable in the notification banner to turn on the require settings or permissions
Note: If you previously hit the X button and the banner notification disappeared, force close the Tile app from the recent apps page and relaunch it to view the notification message again.
Permissions and Settings on your iOS device
- In the Tile App, Tap Settings.
- Scroll down to and select Permissions Status.
- You'll see a checkmark next to each permission setting if it is set up correctly.
- If a permission setting has a Warning icon (exclamation point inside a triangle), Tap on the Warning icon. This action will take you to the setting so you can set it up correctly.
Additional notes on iOS settings that can be found under Settings > Tile app:
- Background App Refresh (if grayed out) go to Settings > General > Background app refresh, and toggle on.
- Location (if grayed out) go to Settings > Privacy > Location and toggle this on
- Motion & Fitness: set to on if using Smart Alerts
- Camera turned On. Necessary to use Scan And Secure or change your Tile’s photo.
- Focus modes: If you have not previously set up a Focus mode, you do not need to do anything.
-
- If you did set up a Focus mode, you will want to check your device’s Focus mode settings to add an exception for the Tile app or you could miss notifications. For more info on Focus mode, we would refer you to Apple’s support page.
-
Permissions and Settings on your Android device:
Android device settings are in different places depending on the Android version and manufacturer. Ensure the following settings are enabled.
The easiest way to fix your permissions and settings on Android if you have one is to uninstall and reinstall the Tile app. The Tile app insulation guide will assist you in granting all permissions and settings necessary.
- Notifications Allowed
- Permissions that need to Allowed
-
- Location
- Nearby devices
- Camera (Necessary to use Scan And Secure or change your Tile’s photo)
- Files and media (Necessary if you want to change or upload an existing picture).
-
- Mobile Data set to Allow background data usage. (If this is turned off, you will not get location updates when you are using a cellular data connection.
- Low Power Mode / Battery Savers should be set to off. Battery settings are recommended to be in a non-restricted state.
Note:
-
Google Play services must be enabled on Android devices. Certain phones like Huawei (P40 and above) and Honor (20) phones are not supported.
-
Devices that need to side load or use a third party app store (Fire HD, Chrome OS, etc) also are also not supported. Tile Device Compatibility outlines what devices are supported.
Tile's Privacy Policy
To help ensure you can find items when they are lost, the Tile app will collect location data even when the app is closed or not in use. Tile won’t sell this data or use it for advertising purposes. See our Security and Privacy Policy and full Privacy Policy.