What Permission settings should I enable?
Android devices:
- Bluetooth: Set to On so you can activate Tile enabled devices, ring Tiles within range, and update the location of your Tile.
- Location preferences: Set to Allow all the time to ring a Tile, use Tile's find my phone feature, and so the Tile app can provide the most up-to-date location of your Tile on the map.
- Notifications: Set to On so the Tile app can send you alerts for permission settings, battery level, and Notify When Found updates. Or-if you have Smart Alerts-notifications to let you know if you left a Tiled item behind.
iOS (Apple) devices:
- Bluetooth: Set OS level permissions and App level permissions to On so you can activate Tile enabled devices, ring Tiles within range, and update the location of your Tile.
- Location preferences: Set to Always to use Tile's find my phone feature, and so the Tile app can provide the most up-to-date location of your Tile on the map.
- Background app refresh: Set to On so your things can be found and their locations can update without having to open the app
- Motion & Fitness: (Only for Tilers with a Premium subscription) Set to On so Tile has access to sensor data to reduce “false alerts” when using Smart Alerts
- Notifications: Set to On so the Tile app can send you alerts for permission settings, battery level, and Notify When Found updates, Or-if you have Smart Alerts-notifications to let you know if you left a Tiled item behind.
What if I want location preferences set to While Using the App or Never? Will Tile still work?
If location preferences are set to While Using the App, Tile will be able to perform some, but not all, of its main functions.
- The Tile app will still be able to ring your Tiled item if it is in range.
- The location of your Tile will only update if the Tile app is open and in range, or if the Tile comes within range of someone in the Tile Community
- For Android - Tile’s find my phone feature will only work if the Tile app is running in the foreground of your smartphone or tablet.
- For iOS - If location is set to While Using the App, Tile will not be able to use find my phone feature.
If location preferences are set to Never:
- The Tile app will still be able to ring an item within range for iOS devices, but it will not work for Android devices
- The location of your Tile will only update if it comes into contact with another Tiler whose Tile app is running in the foreground or background of their device
- Tile will not be able to use the find my phone feature.
What is your Privacy Policy?
Making sure what’s lost is found is our number one priority. Keeping safe the things that matter most means more security and peace-of-mind in everyday life. That being said, we care deeply about the privacy of our community and we promise your locations details are for your eyes only. All data is anonymized and encrypted.
For Privacy Policy FAQ, check out this page here
To view our full Privacy Policy, click here
I'd like more help or information on permission settings. How can I contact Tile?
Check out our Customer Care Center here to choose which mode of contact works best for you. We look forward to hearing from you!