Smart Alerts notify you when you leave a Tiled belonging behind. There are two types of alerts: Anywhere alerts, and Location alerts. These alerts can notify you when you leave any Tiled item behind anywhere, or - if you only want to be alerted at certain locations - you can customize each Tile’s notifications to your specific needs. With its geofencing technology and customizable alerts, you can better expect the unexpected, and be ready for wherever life takes you.
How do I set up alerts?
- In the Tile app, tap the specific Tile you wish to customize and enable alerts
- Tap Smart Alerts
- Toggle the Smart Alerts option to on
Now you will be alerted any Tile you leave a Tiled belonging behind!
How do I customize Smart Alerts?
When you set up Smart Alerts, the Tile app will notify you any time you leave a Tiled belonging behind. But there are some places you may not want to be alerted, or maybe sometimes you only want to be alerted at certain locations. Check out the directions below to customize your Smart Alerts Notifications, or watch short how-to videos here.
Once you’ve turned on Smart Alerts for a Tile:
- In the Tile app, tap the Tile you wish to customize then tap Smart Alerts.
- Under the option to turn on Smart Alerts, you will see the prompt Don’t want to be alerted everywhere? Tap Add Location.
- Toggle the location you wish to customize. **Don’t see the location you want to edit? Tap Add a Place, enter its address, tap Next, then enter location details and tap Done.
- Once you select the location you wish to customize, tap the back (<) icon.
When you tap the back icon (<), you will notice the Smart Alerts page looks a little different now! You will see sections for Anywhere Alerts and Location Alerts. Listed under Location Alerts will now be the places you added.
If you only want to be alerted if you leave something behind at a certain location:
- Tap on the Tile you wish to customize, then tap on Smart Alerts
- Under Anywhere Alerts, tap Don’t Alert
- Under Location Alerts, Choose Alert for the locations you wish to receive notifications from when leaving.
If you want to be alerted mostly everywhere, except for a few specific places:
- Tap on the Tile you wish to customize, then tap on Smart Alerts
- Under Anywhere Alert, tap Alert
- Under Location Alerts, Choose Don’t Alert for the locations you wish to forgo seeing notifications if you leave that Tiled item behind.
Can I keep Smart Alerts off for certain Tiles?
Absolutely, Smart Alerts is activated individually for each Tile.
How do I add more locations?
- In the Tile App, open Settings by tapping the gear icon on the top right corner of the screen.
- Under Smart Alerts, tap Manage Places
- Select which place you’d like to manage, then tap Edit (Name of your location)
How many locations can I set up with Smart Alerts?
Currently, you can set up Smart Alerts for up to 5 locations!
What permissions need to be turned on for Smart Alerts and why?
For Smart Alerts to detect locations and provide notifications for forgotten items, make sure your Smartphone or Tablets gives permission for Tile to use:
Location: Set to Always so the Tile app can use your location to find your things and display where they are on the map
Notifications: Set to On so Tile can send you alerts and icon badges when you forget something behind
Background App Refresh (for iOS users only): Set to On so your things can be found and their location can update without you having to open the app.
Motion & Fitness (for iOS users only): Set to On so Tile has access to sensor data like body motion to reduce “false alerts” while sitting in traffic.
For more information on permissions settings, check out this page here
Making sure what’s lost is found is our number one priority. Keeping safe the things that matter most means more security and peace-of-mind in everyday life. That being said, we care deeply about the privacy of our community and we promise your locations details are for your eyes only. We do not sell data, nor do we use location data for marketing purposes. For more information, visit our Privacy Policy page. Or, if you prefer to speak to one of our Care representatives, please feel free to schedule a call or send us an email.
What is geofencing with Tile?
Geofencing is a virtual boundary (or fence) created by using your smartphone or tablet’s location. When your smartphone or tablet enters a location, it will cue the Tile app to create the geofence after 5-10 mins and also record which Tiles entered the location with it. When your smartphone/tablet leaves the location and breaks the geofence, it will then scan to see if it is leaving with all the Tiles that initially accompanied it. The Tile app will then be prompted to notify you if you have left without a Tiled item.
How does Geofencing with Tile work?
- When you arrive at a location and spend time there, the occasion is noted by your smartphone/tablet. The occasion will be noted about 5 minutes upon arrival.
- Once a location is identified, Tile puts a geofence around it of 100 meters (or about 300 feet)
- Next, the Tile app scans and takes note which Tiles entered the location with it
- When you leave the geofence, the Tile app re-scans for your Tiles and send an alert notifying you of any Tile you left behind.
When will I be alerted?
If you leave a Tiled item behind, the Tile app will notify you anywhere between 5-10 minutes after your device leaves and breaks its geofence.
A friendly reminder, you will only receive an alert for a missing Tile when your device leaves the geofence. If your Tiled item leaves the geofence and your device stays put, you will not receive an alert. This is because your device only re-scans for your Tiles after it leaves the geofence it created.
Happy Tiling!