Disconnect Headphones from My Tile Account

Can I disconnect my Bose or Skullcandy headphones from my Tile Account?

You can disconnect them from your Tile account in two ways. You can either factory reset or permanently disable your headphones.

What is the difference between factory resetting and permanently disabling?

When you factory reset your headphones, it restores your headphones to factory settings. It allows you to disconnect them from your Tile account temporarily, and gives you the option to add them back later. Factory reset can be done only when the headphones are in range and connected to the app.

When you permanently disable your headphones from Tile, it permanently disables the Tile technology from our servers. This means you cannot add them back to your account later. Permanently disabling can be done remotely, the headphones do not need to be in range and connected to the app.

How do I factory reset my headphones?

Remember, when you factory reset your headphones, your headphones to be in range and connected to the app. Note also that you will have the option to add them back to your account at a later time.

Verify that your headphones are connected to the app before performing the factory reset to avoid experiencing issues when you add them back in the future.

1. In the Tile app, tap the Tile of the headphones you want to deactivate.
2. Scroll down to and select More Options.
3. Tap Reset.
4. Tap Continue to confirm the Reset.

Your headphones are now disconnected from your Tile account. You can add them back at a later time if you wish.

How do I permanently disable my headphones?

Remember, you cannot add your headphones back to your Tile account after permanently disabling them. During this process, the headphones do not need to be within range of the Tile app.

1. In the Tile app, tap the Tile of the headphones you want to permanently disable.
2. Scroll down to and select More Options.
3. Tap Reset.
4. The Tile app scans for the headphones.
5. The Tile app will be unable to find the headphones. Confirm the process twice.
6. Tap Continue to confirm.

Tile is now permanently disabled on your headphones and you cannot add them back to your Tile account.