Every operating system update brings updated features and questions. We want to ensure you can find what matters most.
Beginning with Apple iOS 14
Why should I give Tile Always Allow and Precise Location permissions?
When location permissions are set to Always Allow and Precise Location is enabled, the Tile app can perform its core features without restriction. It can update your Tile’s location history and enables the Find My Phone feature. In addition, enabling Precise Location will ensure Smart Alerts is able to give accurate location updates for your Tiles.
What is the Tile App doing to reduce its battery usage on my device?
We are always working to reduce Tile's impact on your device's battery life and aim to keep Tile's share of your battery use to a minimum.
How do I enable location services on iOS devices?
- In your device Settings, scroll down to and tap Tile.
- Tap Location, select Always.
- Toggle Precise Location On.
Be sure to set all permissions needed so Tile will work correctly.
Why Does My Device Show Me How Many Days Tile Has Used My Location?
Since iOS 13, Apple has made an effort to create more ways for you to monitor how apps use location services. To keep you informed of your device’s location usage, you will get a notification stating how many days Tile has used your location to find your Tiles. It is important to tap on Always Allow when this displays so Tile can continue to work properly.
Tile values your privacy and takes great strides to make sure Tile is there for you with the most accurate and up-to-date information. In order for Tile to perform correctly and dependably, the Tile app requires access to location and Bluetooth services on your device. The Tile Network is completely safe and anonymous. Tile uses location services entirely for one benefit: to connect you with the things that matter most when it matters most.
Beginning with Apple iOS 15
Apple’s New Focus Mode
Beginning with Apple iOS 15, if you happen to be using a Focus mode, you need to check your device's Focus mode settings:
- On the iOS device home screen, tap Settings.
- Scroll down to and select Focus.
- If any of the Focus modes (Do Not Disturb, Work, Personal, and Sleep) show “Set Up”, that means Focus mode is not set up yet and there is no need for you to do anything for that mode.
- If a Focus mode is already set up, and you would like to add Tile as an Allowed App:
- Tap the Focus mode that is already set up.
- Under Allowed Notifications, tap Apps.
- Tap Add App.
- Scroll down to and select the Tile app.
- Tap Done.
- Force close the Tile app from the recent apps page, and relaunch it so the changes take effect.
- You will receive push notifications even if the Tile App is not allowed, you can just open the group notifications.