As a Tile Premium or Premium Protect subscriber, you will receive free battery replacements* for your Tiles. Once a year, you will receive an email reminder to inform you that your new batteries are almost ready to ship. All you have to do is update or confirm your shipping address and we will do the rest.
Note: Only Tiles with user-replaceable batteries are eligible. These are Tile Mate 2018 and 2020, and Tile Pro 2018, 2020, and 2022.
*We don't ship Premium or Premium Protect battery replacements to all countries. Refer to the current list of countries we are currently able to ship Premium and Premium Protect battery replacements to.
View and update your shipping address
You can check your shipping address in the Tile app on your device.
- In the Tile app, tap Settings.
- Tap Manage Account.
- Tap Shipping Information.
- Confirm that the address displayed is correct. Update the address if needed, then tap Save.
Tiles eligible to receive replaceable batteries
Free battery replacements apply to any Tile with a replaceable battery. This includes Tile Mate and Tile Pro models. If you're not sure which one you have, learn more about Tile models.
Battery replacement shipments
If you submitted a shipping address, we will process your order for a battery replacement once your Tile reaches 11 months old. You can expect your batteries to ship 7 to 10 days via ground shipping after receiving an order confirmation email.
The number of batteries you will receive depends on how many Tiles with replaceable batteries are in your account. If you have 1 Tile with a replaceable battery , you will receive 1 free battery. If you have 6 Tiles that need a battery replacement, you will receive 6 batteries!
If we do not have a shipping address on record before your Tile reaches 11 months, update your address and we will send your battery replacements.
If you just signed up for Tile Premium/Premium Protect
You will receive a notification once your Tile is in need of a battery replacement. As long as you have an active subscription, you will receive a battery replacement.
If your Tile's battery dies early
If your Tile’s battery dies before the battery lifespan for your model, please contact Premium Customer Care.
If you haven’t received a battery replacement email notification
Please contact Premium Customer Care so we can further assist you. To make things easier, include the email address tied to your Tile account.
If you have multiple Tiles with different purchase dates
We will ship out batteries for all Tiles that require them once a year. This is based on your oldest activated Tile that has a replaceable battery.