As a Tile Premium subscriber, you will receive free battery replacements for your Tiles! Once a year, you will receive an email reminder to inform you that your new batteries are almost ready to ship. All you have to do is update or confirm your shipping address and we will do the rest! Please note- only Tiles with user replaceable batteries are eligible (Tile Mate 2018 and Tile Pro).
How do I make sure my shipping address is up to date?
Once you sign in, under Account Overview, you will see an option to edit your shipping information. You can confirm, update, or input your shipping address there.
When will my replacement battery ship?
If you submitted a shipping address, we will process your order for a battery replacement once your Tile reaches 11 months old. You can expect your battery(s) to ship one week after receiving an order confirmation email via ground shipping.
The number of batteries we will ship depends on how many Tiles with replaceable batteries are in your account. If you have 1 Tile with a replaceable battery, and signed up for Tile Premium, we will send you 1 free battery. If you have 6 Tiles that need a battery replacement, we will send 6 batteries!
If you do not submit an address before your Tile reaches 11 months, contact customer care to submit your address in order to receive your battery replacements.
I just signed up for Tile Premium. Am I still eligible to receive a replacement battery for my Tile?
Of course! You will receive a notification once your Tile is in need of a battery replacement.
What if I haven’t received a battery replacement email notification?
We are sorry to hear that. Please contact our Tile Support Team so we can further assist you. To make things easier, include the email address tied to your Tile account.
What if I have multiple Tile devices with different purchase dates?
Great question! We ship out all batteries once a year. This is based on your oldest activated Tile - with replaceable battery. The number of batteries we will ship depends on how many Tiles (with replaceable battery) are in your account. If you have 1 Tile that needs a battery, and you are signed up for Tile Premium, we will send you 1 free battery. If you have 6 Tiles that need a battery replacement, we will send 6 batteries!
What countries do you ship to?
Currently we ship to the following countries:
Canada United States (the contiguous United States, Alaska, Hawaii, and Puerto Rico)
Austria Belgium Bulgaria Czech Republic Denmark Estonia
Finland France Germany Greece Hungary Ireland
Italy Latvia Lithuania Luxembourg Netherlands Norway
Poland Portugal Romania Slovakia Slovenia Spain
Sweden Switzerland United Kingdom
What if you don’t ship to my country?
We sincerely apologize for the inconvenience. Please contact our Tile Support Team so we can further assist you. To make things easier, include the email address tied to your Tile account.