As a Tile Premium subscriber, you will receive free battery replacements for your Tiles! Once a year, you will receive an email reminder to inform you that your new batteries are almost ready to ship. All you have to do is update or confirm your shipping address and we will do the rest!
Note: Only Tiles with user-replaceable batteries are eligible. These are Tile Mate 2018 and 2020, and Tile Pro 2018, 2020, and 2022.
How do I make sure my shipping address is up to date?
You can check your shipping address in the Tile app on your device.
- In the Tile app, tap Settings.
- Scroll down to and select Shipping Information.
- Confirm that the address displayed is correct. Update the address if needed, then tap Save.
You can also update your shipping address on the Tile website.
Which Tiles can receive replaceable batteries?
Free battery replacements apply to any Tile with a replaceable battery. This includes Tile Mate and Tile Pro models. If you're not sure which one you have, find out more here.
When will my replacement battery ship?
If you submitted a shipping address, we will process your order for a battery replacement once your Tile reaches 11 months old. You can expect your batteries to ship 7 to 10 days via ground shipping after receiving an order confirmation email.
The number of batteries you will receive depends on how many Tiles with replaceable batteries are in your account. If you have 1 Tile with a replaceable battery , you will receive 1 free battery. If you have 6 Tiles that need a battery replacement, you will receive 6 batteries!
If we do not have a shipping address on record before your Tile reaches 11 months, simply update your address and we will send your battery replacements.
I just signed up for Tile Premium. Am I still eligible to receive a replacement battery for my Tile?
Of course! You will receive a notification once your Tile is in need of a battery replacement. As long as you have an active subscription, you will receive a battery replacement.
What if my battery dies early?
What if I haven’t received a battery replacement email notification?
We are sorry to hear that. Please contact Premium Customer Care so we can further assist you. To make things easier, include the email address tied to your Tile account.
What if I have multiple Tile devices with different purchase dates?
We will ship out batteries for all Tiles that require them once a year. This is based on your oldest activated Tile that has a replaceable battery.
What countries do you ship Premium and Premium Protect battery replacements to?
To view a current list of countries we are currently able to ship Premium and Premium Protect battery replacements to, click here.