As a Tile Premium subscriber, you will receive free battery replacements for your Tiles! Once a year, you will receive an email reminder to inform you that your new batteries are almost ready to ship. All you have to do is update or confirm your shipping address and we will do the rest!
Please note- only Tiles with user-replaceable batteries are eligible. These are Tile Mate 2018 and 2020, and Tile Pro 2018 and 2020.
How do I make sure my shipping address is up to date?
You can update your shipping address by clicking this link here.
Which Tiles can receive replaceable batteries?
Free battery replacements apply to any Tile with a replaceable battery. This includes Tile Mate and Tile Pro. If you're not sure which one you have, find out more here.
When will my replacement battery ship?
If you submitted a shipping address, we will process your order for a battery replacement once your Tile reaches 11 months old. You can expect your batteries to ship 7 to 10 days after receiving an order confirmation email via ground shipping.
The number of batteries we will ship depends on how many Tiles with replaceable batteries are in your account. If you have 1 Tile with a replaceable battery and signed up for Tile Premium, we will send you 1 free battery. If you have 6 Tiles that need a battery replacement, we will send 6 batteries!
If you do not submit an address before your Tile reaches 11 months, contact customer care to submit your address in order to receive your battery replacements.
I just signed up for Tile Premium. Am I still eligible to receive a replacement battery for my Tile?
Of course! You will receive a notification once your Tile is in need of a battery replacement. As long as you have an active subscription, you will receive a battery replacement.
What if my battery dies early?
If your Tile’s battery dies before the battery lifespan for your model, please contact us here. Our Care Team is happy to help.
What if I haven’t received a battery replacement email notification?
We are sorry to hear that. Please contact our Customer Care team so we can further assist you. To make things easier, including the email address tied to your Tile account.
What if I have multiple Tile devices with different purchase dates?
Great question! We ship out all batteries once a year. This is based on your oldest activated Tile - with a replaceable battery. The number of batteries we will ship depends on how many Tiles (with replaceable batteries) are in your account. If you have 1 Tile that needs a battery, and you are signed up for Tile Premium, we will send you 1 free battery. If you have 6 Tiles that need a battery replacement, we will send 6 batteries!
What countries do you ship Premium Battery Replacements to?
To view a current list of countries we are currently able to ship Premium battery replacements to, click here.
