As a Tile Premium subscriber, you will receive free battery replacements for your Tiles! Once a year, you will receive an email reminder to inform you that your new batteries are almost ready to ship. All you have to do is update or confirm your shipping address and we will do the rest! Please note- only Tiles with user replaceable batteries are eligible (Tile Mate 2018 and Tile Pro).
How do I make sure my shipping address is up to date?
Visit our website at www.tile.com, and click Log In at the top. You can also update your address from the email reminders that get sent to you.
Once you sign in, under Account Overview, you will see an option to edit your shipping information. You can confirm, update, or input your shipping address there.
Which Tiles can receive replaceable batteries?
Free battery replacements apply to any Tile with a replaceable battery. This includes Tile Mate (2018) and Tile Pro (2018). If you're not sure which one you have, find out more here.
When will my replacement battery ship?
If you submitted a shipping address, we will process your order for a battery replacement once your Tile reaches 11 months old. You can expect your battery(s) to ship one week after receiving an order confirmation email via ground shipping.
The number of batteries we will ship depends on how many Tiles with replaceable batteries are in your account. If you have 1 Tile with a replaceable battery, and signed up for Tile Premium, we will send you 1 free battery. If you have 6 Tiles that need a battery replacement, we will send 6 batteries!
If you do not submit an address before your Tile reaches 11 months, contact customer care to submit your address in order to receive your battery replacements.
I just signed up for Tile Premium. Am I still eligible to receive a replacement battery for my Tile?
Of course! You will receive a notification once your Tile is in need of a battery replacement.
I have a monthly subscription, do I still get free battery replacements?
Absolutely. However, you will need to have an active Premium subscription at the time of the request to get a free battery replacement.
Will I get notified before you send me my auto battery replacements?
Yes! We will send you an email in advance letting you know when to expect your new batteries and give you a chance to update your shipping address.
What if I haven’t received a battery replacement email notification?
We are sorry to hear that. Please contact our Tile Support Team so we can further assist you. To make things easier, include the email address tied to your Tile account.
What if I have multiple Tile devices with different purchase dates?
Great question! We ship out all batteries once a year. This is based on your oldest activated Tile - with replaceable battery. The number of batteries we will ship depends on how many Tiles (with replaceable battery) are in your account. If you have 1 Tile that needs a battery, and you are signed up for Tile Premium, we will send you 1 free battery. If you have 6 Tiles that need a battery replacement, we will send 6 batteries!
If my Tile stops working before I am eligible for a new battery, how do I request a free battery replacement?
We’re sorry that your Tile is encountering some issues- we’d love to chat to try to get it working again quickly.
As a Tile Premium member, you have access to an exclusive text help line staffed by our Care Team. You can access this text line by tapping the gear icon on the top right corner of your Tile app. Once you are on the Settings screen, look under the Premium section and tap on Contact Premium Support by SMS to begin texting. You can also chat with us online or via email message.
What countries do you ship Batteries to?
Due to regulations, the list of countries that can receive battery shipments differs from the list of countries that can receive product shipments. Currently, we can ship batteries to the following countries:
North America
Canada United States (contiguous United States, Alaska, Hawaii, U.S. Virgin Islands, and Puerto Rico)
Europe
Austria Belgium Bulgaria Czech Republic Denmark Estonia
Finland France Germany Greece Hungary Ireland
Italy Latvia Lithuania Luxembourg Netherlands Poland
Portugal Romania Slovakia Slovenia Spain Sweden
United Kingdom
APAC
Australia
What if you don’t ship to my country?
We sincerely apologize for the inconvenience. Please contact our Tile Support Team so we can further assist you. To make things easier, include the email address tied to your Tile account.
Or, as a Tile Premium member, you can text our Care Team through the Tile app by tapping the gear icon on the top right corner of your Tile app. Once you are on the Settings screen, look under the Premium section and tap on Contact Premium Support by SMS to begin texting.