When you notice your Tile is missing and it’s not nearby, we can help you retrace your steps!
When your Tile is within Bluetooth range of your phone, and the Tile app is open - or what we like to say running in the background of your device - both are communicating with each other exactly where in the world your item is located - literally.
When that communication is lost (either by closing the app or by exceeding the Bluetooth range), your app will immediately record on the map inside the app the last time and place your Tile and mobile device were connected to each other. It’s the last place your Tile was seen by the app!
To check your map:
- Open the Tile app and tap on the Tile you want to locate.
- Click Options and then click on View on map to see your Tile’s last known approximate location.
If you want to see an even more precise location, tap on the bubble representing your Tile to get walking or driving directions right to it.
Once you arrive, check to see if your lost Tile is in range so that you can ring it!
Leaving the app open - or “running in the background of your device” - is critical for your Tile to be able to communicate its location to your app.
Also be sure you have the proper device settings enabled by checking out our Permission Settings article.