We have confirmed that OnePlus smartphones (5, 5T, 6 and 6T) have a Bluetooth compatibility issue which prevents them from connecting to certain Tile models: Tile Pro (2018), Tile Sport and Tile Style (2017). Kindly note that Tile Mate (2018 and 2016) and Tile Slim are unaffected by this issue.
We have directly linked this issue to the OnePlus smartphones; the affected Tiles will work just fine with non-OnePlus smartphones. The good news is that OnePlus can make a fix with a software update to the phones.
Note that OnePlus devices may have connectivity and activation issues with specific Tile products. Good news! OnePlus’ Official Stable Update 9.0.4 is now slowly rolling out to fix this issue. If you are in the OnePlus Beta, you can download Open Beta 12. If you are using a OnePlus device, please refer to this forum thread for more information.
Thank you for your patience and support.