Premium Customer Care provides an exclusive text platform for Premium and Premium Protect subscribers.
Text our Customer Care team
- In the Tile app, tap Settings.
- Scroll down to Premium, then tap Contact Premium Support by SMS.
- The app redirects you to your text app.
- Type in your question or comment, then send your message.
Note: Message and data rates may apply.
Text service hours
Our support team is available Monday-Sunday from 4am to 9pm (Pacific).