Perhaps Premium’s most specialized feature. Premium Customer Service provides an exclusive text platform that is available to you as a subscriber. Whether you have a question, comment, or suggestion, we are all ears!
How do I text customer support?
- In your tile app, tap the settings gear on the top right corner of the screen
- Under Premium, tap Contact Premium Support by SMS
- The app will then redirect you to your text app
- Type in your question or comment and hit send! Look forward to hearing from you!
**message and data rates may apply
When is the text service available?
Our support team is available Monday-Sunday from 7am to 7pm Pacific Standard Time