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Tile Hardware Limited Warranty
Tile warrants that your Tile hardware product (the “Device”) will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery to the original retail purchaser ("the Warranty Period"). If a defect in the Device arises within the Warranty Period, Tile will, at its sole option and subject to applicable laws: (a) repair or replace it with a new or refurbished product or component; or (b) refund the original purchase price upon return of the defective Device. This Warranty does not apply to (w) Devices you purchase from unauthorized resellers; (x) where the instructions for use and activation of the Device are not complied with; (y) where the Device is used with a jailbroken or rooted mobile device; or (z) where the Device is damaged as a result of abuse, accident, unauthorized modification or other causes beyond our reasonable control.
This warranty is in addition to any rights you may have under applicable law including the Australian Consumer Law (ACL). If you believe you are entitled to a remedy under the ACL or other local law, please contact support at www.support.thetileapp.com.
ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCTS ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.
Claims process: To obtain remedies under this Warranty, Tile must receive your claim before the end of the Warranty Period. You must provide a proof of purchase to Tile and obtain a Return Material Authorization ("RMA") from Tile and return the defective Device to the address specified by Tile in connection with the RMA. Tile will provide you with a return envelope for you to ship the Device to Tile. By sending the Device, you agree to transfer ownership to Tile. Tile may not return the original Device to you. Tile warrants that any repaired or replaced Device is covered for the remainder of the original Warranty Period. If the claim is justified based on this Warranty, Tile shall bear the cost of shipping the repaired or replacement Device to you. Any product returned to Tile without a valid warranty claim or without an RMA may be rejected, returned at sender’s cost (subject to prepayment) or disposed of in Tile’s sole discretion.
To obtain an RMA from Tile, please follow the instructions outlined here.
If you've had your Tile for over a year, you may be eligible to reTile for a limited time to replace your Tiles.
If you are a Tile Premium or Premium Protect subscriber, you may be eligible for our Worry-Free Warranty, learn more here.
Learn more about Tile's 30-Day Return Policy.