Having trouble with changing your Tile's ringtone? Here are few tips and guidelines that may resolve the issue you are experiencing:
- Please check that you are changing the ringtone of the correct Tile. If a Tile is not within range, you won’t be able to make changes until the app is able to connect to it.
- Please make sure that the Tile you are trying to update is right next to your phone/tablet.
- Is the Tile fully connected? (To double-check, go back to Tile’s home screen, and make sure the green Find button is visible.)
- Have you tried turning bluetooth on or off, or restarting your phone/tablet?
- Are you currently connected to WiFi or cellular data?
If you have tried and confirmed all 5 steps above and you are still having issues updating your Tile's ringtone, please contact us and we will investigate this issue in detail.