When you notice your Tile is missing and it’s not nearby, your Tile can help you retrace your steps!
When your Tile is within Bluetooth range of your phone and your device settings have been properly enabled, your Tile can communicate with your phone where your item is located.
When that communication is lost, your app will immediately record on the map in the app the last time and place your Tile and mobile device were connected to each other, giving you the location history.
To check your map:
1. Open the Tile app and tap on the Tile you want to locate.
2. Click on “Location History” to see your Tile’s last known approximate location.
If you want to see an even more precise location, tap on the bubble representing your Tile to get walking or driving directions right to it!
Once you arrive, check to see if your lost Tile comes in range so that you can ring it!
On iOS devices, leaving the app open - or “running in the background of your device” - is critical for your Tile to be able to communicate its location to your app.
You can also check out our Permission Settings article to ensure you have the proper device settings enabled.