For those who are having issues connecting to your Tiles and own an Android device currently running Android 6.0.X Marshmallow:
You may have noticed or heard that Tile is one of several products experiencing connectivity issues with devices running Android 6.0.X (Marshmallow). Since its release, we have been working on solving this issue as fast as possible.
We’ve confirmed that version 6.0.1 solves this problem and Tiles work as expected for Nexus devices. For all other Android devices, if you are on 6.0.X there may be a chance that the fix is not available yet to due to either the manufacturer or service carrier.
If you are having any connectivity issues with your Tiles and you are on 6.0.0 or above please contact us and our Tile Agents can quickly & easily troubleshoot the issue, or failing that we can definitely replace the your Tiles if they are within warranty.
Thank you for your patience and support, we appreciate your understanding greatly regarding this matter.