How do I check to see if my Tile app is running in the background of my device?
1. Swipe up from the bottom of your phone or tablet's screen, or double-tap if your device has a home button. You will see small window versions of all apps that are currently open in the background of your device.
2. Scroll through the windows. If you see the Tile app, it means it is running in the background.
3. Tap the blurred space around the small windows, or press the home button once, to exit from this view.
Why does the Tile app need to run in the background?
Keeping the Tile app open in the background of your device allows it to continue to keep a Bluetooth connection with your Tiles while they are in range. This is because your device connects to your Tiles through the Tile app. Connecting through the Tile app allows your phone to connect with more than one Tile at a time.
When the Tile app is closed, it breaks the connection between the Tile app and your Bluetooth antenna. When that happens, your Tile is still functioning normally; it continues to broadcast its location via Bluetooth. However, since the app is closed there's no one on the other end of the line to pick up the call.
What permission settings should I enable to keep my Tiles connected?
Great question! Check out our Permission Settings page here.