Why does my Tile say it has been “previously activated”?
When you see the Previously Activated pop-up, there may be a few possibilities for this message.
- You may be too close to other Tiles that have already been activated
How do I fix it?
Check your surroundings to make sure previously activated Tiles are not in the vicinity of your device. Once you've set some distance between you and already activated Tiles (we suggest a different room just in case), try activating your new Tile again.
- You are the Tile's second owner
How do I reactivate the Tile to my account?
If you are the Tile's second owner, there is another set of steps to follow in order to add the Tile to your account. Instead of "activating" a Tile, the original owner of the Tile will "transfer" the Tile to your account. To find instructions on how to transfer a Tile, click here!
- You may have bought a Tile from an unauthorized dealer
If you didn’t purchase your Tile on our website or through one of our authorized retailers it’s possible that the original buyer may have already activated the Tile.
What should I do?
When a Tile is activated to an account, it cannot be deactivated; however, it can be transferred! In order to protect your privacy, you can have the seller contact the Tile Support Team using their Tile app account email address so that we can transfer the Tile to you! This way, you and the seller will not have to exchange personal information.
If you are familiar with the seller and trust them with your email information, you can follow the instructions on this page to transfer the Tile as well.
If your Tile continues to display this message, or if none of these scenarios apply to your situation, please contact Customer Support so we can further assist you.