We're here to help!
- If you are experiencing an issue check out our FAQ for help, or contact us below.
- Waiting to receive your order? Check your order status here.
- Make sure you've got the correct permissions enabled for Tile to work here.
Speak with our Care Team:
As a Tile Premium member:
You have access to an exclusive text help line staffed by our Care team. To text, tap the gear icon on the top right corner of your Tile app.
Once you are on the Settings screen, tap on Contact Customer Care by SMS under Premium to begin texting.
More info on Tile Premium here.
*Standard Messaging Rates Apply
*Required App Version 2.38 or higher
Chat with us:
We're available for chat support Monday to Friday from 3am to 7pm (PST) and Saturday to Sunday from 7am to 7pm (PST).
Click on the blue chat button in the lower right-hand corner of any page on our Help Center (desktop only) during chat hours.