Having problems with your Tile? We're here to help!
Please visit our FAQs on Technical Assistance here. You may also submit a request to our Technical Support team, and our team will get back to you by email with an answer to your question. Submit a Request Here
Tiles are warrantied for 1 full year. You can read more about our official warranty policy here. If your Tile is within warranty and our team is unable to resolve the issue, we will be happy to provide instructions on how to receive a replacement. Please have a proof purchase available as we may request it in order to verify warranty eligibility.
Replacement Authorization & Recycle Instructions
To authorize a replacement, we will request a few details regarding your order and the issue you encountered. Once your replacement request has been authorized, we will send you a replacement RMA (Return Merchandise Authorization) number, details regarding your replacement shipment, and instructions on how to return and exchange your defective Tile. The RMA# identifies and authorizes a defective Tile that has been returned to us.
Once you receive your RMA#, please note that it may take up to 1-4 business days for your replacement to ship out. Your replacement Tile will also arrive loose in an envelope that contains only the Tile. The original Tile packaging is not included.
Our team would love if you could help us eliminate excess waste and keep batteries out of landfills by recycling your defective unit at your local e-waste center. Some participating retail locations near you may also have e-recycling centers.
We’ve made it easier for you to responsibly dispose of old Tiles. In 2018, Tile initiated a relationship with Total Technology Results to be the first to include their database feature in our app. Thanks to this partnership, you can now see a list and get directions to the e-waste recycling centers nearest you in the United States (iOS only right now).
- In your Tile app, tap on the “Settings” icon (looks like a gear) in the upper right corner of your screen.
- Scroll down and click on “Recycle Tiles.”
- You’ll get a convenient list of nearby recycling centers.
- Click on a location and your maps application will open with directions to this center. Be sure to give them a call to make sure they're open!
If you have any questions regarding your replacement, contact our team. Please include your RMA# in the body of your email so we can more quickly assist you.