Tile’s Warranty Policy
Each Tile comes with a one year warranty beginning on the purchase date. If you are a Tile Premium or Premium Protect subscriber, learn about the worry-free warranty feature of your subscription.
For more information about Tile’s warranty policy, visit our warranty policy page:
If your Tile is within warranty and has stopped working
Contact us so we can determine what the issue may be and if there is a way to fix it.
If our team is unable to resolve the issue, we will be happy to provide instructions on how to receive a replacement. Please have your proof of purchase available as we may request it in order to verify warranty eligibility. To authorize a replacement, we will request a few details regarding your order and the issue you experienced with your Tile.
Once your replacement request has been authorized, we will send you a Return Merchandise Authorization (RMA) number. At times we may ask you to return your Tile so we can investigate further.
Once you receive your RMA#, it may take 1-4 business days for your replacement to ship out.
Disposing of defective Tiles
Help eliminate excess waste and keep batteries out of landfills by recycling your defective Tile at your local e-waste center. Some participating retail locations near you may also have e-recycling centers.
To see a list and get directions to the e-waste recycling centers nearest you:
- On the home screen of the Tile app, tap Settings (gear icon) at the top right corner of your screen.
- Scroll down to and select Recycle Tiles.
- Tap View Locations.
- You’ll get a convenient list of e-waste locations within 50 miles.
- Select a location and your maps application will open with directions to this center. Be sure to give them a call to make sure they're open.