If the proximity indicator bars are not updating as you get closer/further from your Tile, we recommend upgrading to your device's latest OS to get the latest Bluetooth support.
Next, we recommend the latest version of Tile's app: www.thetileapp.com/app
If you run into any issues after updating to the latest OS, the Bluetooth on your device may need some refreshing. Please refer to the short steps below to refresh your Bluetooth connection, or watch the video below:
- Check your phone's settings and make sure that the app permission for Bluetooth is allowed
- Turn off Bluetooth on your device
- Sign out of the Tile app.
- Wait 60 seconds before turning Bluetooth back on
- Sign into the Tile app
If this does not resolve the issue, please let us know right away so that we can continue to work with you to get this issued resolved. Contact us to get started, and our team will get back to you by email.