I just created an account but haven't received a registration confirmation email. Why is that?
Due to a high number of account activations during the holiday season, there may be a delay in receiving your confirmation email. If you have not received your email within 30 minutes of requesting it, please contact our care team and we will assist you shortly.
I requested a password reset but haven't received an email.
If you have requested your password and have not yet received the email, please review the following steps:
Check your Junk/Spam folder
Do a search for "firstname.lastname@example.org" in your inbox
Sometimes, emails will be filtered into an unintended folder.
Add the thetileapp.com domain to your email's list of "Safe Senders"
In an effort to prevent/reduce unwanted emails, some email services will recommend that you add trusted senders to a list, to ensure that you only get the mail you want.
If you have just added our domain, thetileapp.com, to your "Safe Sender" list, please use the "forgot password" option again.
If you have any questions or need additional assistance, our Technical Team is available 7 days a week to assist you. Submit a request to get started, and our team will get back to you by email.