It doesn’t happen often, but it does happen: you’re standing right next to your Tile with the app open and it just won’t connect. Fortunately, it’s pretty easy to get your Tile connected again!
Make sure your phone and your app are updated to the latest version. These updates frequently resolve technical issues, because they improve general performance and reliability.
If updating to the latest version didn’t solve the problem, you can follow the steps below to troubleshoot:
- Restart your device.
- Turn your Bluetooth back on and reopen the Tile app.
- Be patient - it could take up to 2 minutes for your Tile to reconnect.
For 2018 Tile models or older: if the Bluetooth refresh doesn't work, Reboot your Tile by pressing and holding on to the Tile button for 10 seconds.
Still need more help?
Please let us know if these solutions did not address the issue you were encountering by submitting a request here and our team will get back to you by email.