UPDATE: Please read our important android marshmallow message if you are currently having issues connecting to your Tiles and are using an android device running Marshmallow 6.0.X.
It doesn’t happen often, but it does happen: you’re standing right next to your Tile with the app open and it just won’t connect. Fortunately, it’s pretty easy to get your Tile connected again!
Please make sure your phone and your app are updated to the latest version. These updates frequently resolve technical issues, because they improve general performance and reliability.
If upgrading didn’t solve the problem, you can follow the steps below to troubleshoot:
- Turn off your phone or tablet for 2 minutes, then turn it back on.
- Turn your Bluetooth back on and reopen the Tile app.
- Be patient - it could take up to 2 minutes for your Tile to reconnect.
If this doesn’t work, try restarting your phone and going through this process again.
Still need more help?
Please let us know if these solutions did not address the issue you were encountering by submitting a request here and our team will get back to you by email.