Tile and Amazon have integrated to offer an upgraded and even more convenient experience for better finding. Whether you’re inside your home or outside, our expanded Tile Network with Amazon Sidewalk has got you covered.
What is Amazon Sidewalk?
Amazon Sidewalk is a neighborhood network designed to make your devices work better – both inside your home and beyond the front door. Operated by Amazon at no charge to customers, Sidewalk uses Bluetooth, the 900 MHz spectrum, and other frequencies to simplify new device setup, extend the low-bandwidth working range of devices, and help devices stay online and up-to-date even if they are outside the range of home wifi.
What countries is Amazon Sidewalk available in?
Amazon Sidewalk is available in the U.S. only.
How does Sidewalk work with Tile?
Supported Echo and Ring devices (devices that provide connections to Amazon Sidewalk) are called Sidewalk bridges, and Tiles (Sidewalk-enabled devices) will directly connect with the Echo Sidewalk bridges via a Bluetooth connection in order to enhance your finding experience.
With this integration, compatible Echo devices opted into Sidewalk, will securely search for and locate Tile trackers and Find With Tile embedded products when within Bluetooth range and will then send location updates to only their owner in the Tile app.
You don’t have to own a supported Echo device to take advantage of some of the Sidewalk network features, but you will need to have the Tile skill added to your Alexa mobile app. If you do own a supported Echo device, this means that you can take advantage of many new and enhanced finding features.
What features will I have access to?
Once you add your Tile account to the Alexa app, compatible Echo devices will give you access to the following in-home features:
- Even when you’re not home, your Echo devices will securely scan and update the location of your Tiles in Tile’s servers, providing a live location status in the Tile app.
- If you have more than one Echo device within your home, Alexa can detect and provide the name of the speaker that your Tiled item is close to: "Your keys were last seen at 8 AM, near the kitchen speaker."
You don’t need to be opted into Sidewalk to enjoy these features for your own Tiles, but when you connect your Echo devices to Sidewalk and enable Community Finding, you can lend an anonymous helping hand to other Tile users and provide them a greater chance to find their lost items. And if you’ve lost something around the neighbourhood, other Echo devices that are connected to Sidewalk will act as extensions to the Tile Network and will securely search for your Tiles and update their location within the Tile app if they’re within Bluetooth range.
How do I enable full Amazon Sidewalk connectivity with my Tiles?
- If you have not done so already, download both the Tile app (iOS | Android) and Alexa app (iOS | Android) and create an account for each app. Add the Tile Skill for Amazon Alexa.
- Enable all of your Tiles for "Find My".
- In the Tile app under Settings, select Smart Home Hub.
- Select Link Account under Amazon Alexa. This will open the Amazon Alexa app.
- Select More at the bottom right corner of your screen, then select Settings.
- Select Account Settings, ensure Amazon Sidewalk and Community Finding are enabled.
- If you see Enabled, you're good to go.
- If you see Disabled, select the option to enable Amazon Sidewalk and Community Finding.
I want to decide the level of access my Tiles have to Amazon Sidewalk.
To allow your Tiles to connect and utilize any level of Amazon Sidewalk functionality, the Tile skill will need to be added to your Alexa app. Continue reading below to learn about the different levels of connectivity to Amazon Sidewalk.
I want to use Amazon Sidewalk features with my own Tiles, but I don't want to allow anyone else in the Sidewalk network to use my connection.
- Open the Alexa app.
- Select More, then Settings.
- Select Account Settings, then Amazon Sidewalk.
- Tap Disable "Amazon Sidewalk" as well as "Community Finding".
I want to continue using Tile, but opt out of using Amazon Sidewalk completely.
- Open the Alexa app.
- Select More, then Skills & Games.
- Select the Tile skill, then Settings.
- Scroll to the bottom of the page and select Disable Skill.
Note: If you have shared your Tile with someone who has the Tile skill enabled in their Alexa app, your Tile will still be able to connect to the Sidewalk network.
How far can I find my things?
Echo devices both inside and outside the home utilize Sidewalk’s Bluetooth frequency and can connect to Tile devices and Find With Tile partner products within a Bluetooth range of up to 30 ft. This distance may vary depending on obstacles like walls or other devices.
Will my neighbors be able to see my Tiles?
You won’t be able to see where other people’s Tiles are, and they won’t be able to see yours either. Sidewalk is designed with multiple layers of privacy and security to secure data traveling on the network, and to keep customers safe and in control. For example, Sidewalk Bridge owners do not receive any information about devices owned by others connected to Sidewalk.
Learn more about Sidewalk and its important features.
Do Find with Tile embedded Partner products work with Amazon Sidewalk?
All embedded Find With Tile devices will get the benefits of voice-based finding with Alexa. Tile is working to ensure all Partner products going forward will enjoy all finding features of the Sidewalk network.
Which Echo devices are compatible?
- Echo Dot (4th gen)
- Echo Dot (4th gen) with Clock
- Echo (4th gen)
- Echo Show 10 (3rd gen)
- Echo Dot (3rd gen)
- Echo Dot (3rd gen) with Clock
- Echo Plus (2nd gen)
- Echo (3rd gen)
- Echo Input
- Echo Flex
- Echo Show (2nd gen)
- Echo Show 5
- Echo Show 8
- Echo Spot
- Echo Plus
- Echo Studio
Will I know what other Sidewalk-enabled devices are connected to my Bridge?
Preserving customer privacy and security is foundational to how Amazon built Sidewalk. Information transferred over Sidewalk Bridges is encrypted and Bridge customers are not able to see that Sidewalk-enabled devices are connected to their Bridge. Customers who own Sidewalk-enabled devices will know they are connected to Sidewalk but will not be able to identify which Bridge they are connected to. For more information, visit our whitepaper.