How do I sync Tile with Amazon Alexa?
To sync Tile with Amazon Alexa, you'll need to enable the Tile skill in the Amazon Alexa Skill shop available within the Alexa app or online.
- Open the Amazon Alexa app on your mobile device
- Tap the 3 bars in the upper lefthand corner of the screen to open up the menu
- Tap "Skills"
- In the search bar at the top of the page, type "Tile"
- Select the Tile skill from the search results
- Tap "Enable"
- You'll then be prompted to sign into your Tile account via a web page that pops up after you enable the skill
- Follow the example below on your own mobile device to sync your account:
Now you're ready to go! To confirm if you synced successfully, Tile should show up under "My Skills" in the Alexa app.
How do I ring my Tile and/or phone using Amazon Alexa?
To ring your Tile: "Alexa, ask Tile to ring my Keys" or "Alexa, ask Tile to find my Keys"
To ring your phone: "Alexa, ask Tile to ring my phone" or "Alexa, ask Tile to find my phone"
To find out the last known location of your Tile: "Alexa, ask Tile to locate my keys"
If you have multiple Tiles on the same kind of item - for example, if you have two sets of keys with a Tile on both sets, or two phones in your Tile account - you will have to identify to Alexa which Tile/phone you would like it to ring by saying, "Select First" or "Select Second".
What's the range?
Your Tile and your mobile device must be within range and connected to each other for Amazon Alexa to ring your Tile and phone. Tile's direct range is Bluetooth connectivity range of 30 to 100 feet.
If a family member and I both have our own Tiles with the same name (i.e. Keys), how do I make sure Amazon Alexa rings the right Tile?
At this time, only one account can be connected with Amazon Alexa. You can easily share Tiles though so they can show up on your family or friends account.
Do I need an internet connection for Amazon Alexa to work?
Yes, an internet connection is required for Amazon Alexa to talk to your Tiles.
What languages does Alexa support?
Amazon Alexa supports English (United States, Canada, United Kingdom, Australia), Japanese, and German
In what countries is Alexa Skills available?
Alexa Skills is available in the United States, Germany, Canada, United Kingdom, Australia, New Zealand and Japan.
How many Tiles can Alexa find? Is there a limit?
There is no limit on the total number of individual Tiles you can have in your Tile account, however, the maximum number of Tiles in a category - like Keys, Wallet or Luggage - is 10.
This means if you have more than 10 Tiles with the category Keys, Alexa will not be able to find your desired Tile. You can fix this by changing the category for one of your Tiles to a different category.
You'll know Alexa is working properly when it lists out your multiple Keys Tiles by name. Respond with "Select [First, Second, etc.]" to select the Tile you'd like to ring.
What if my Amazon Echo can't connect to and ring my Tile or phone?
Oh no! We can help! Make sure your Amazon Alexa device is connected and working by trying another easy action such as checking the weather.
Quick fixes by simply updating the Tile App version:
- Unable to login to Tile on Alexa
- Alexa says not logged in now but worked fine before
- Cannot ring Tile from Alexa now but was able to before
If it's still not working, contact us and we will help resolve the issue quickly.
*The Tile skill in the Amazon Alexa Skill shop is currently only available in the United States and Germany. Please note that U.S. English and Canada - English languages are supported. Canada - French language is not yet supported.